Studio Polices

Smoking

Smoking is strictly prohibited on the property.

 

Disclosure of Usage

JosieLea’s Naturally! reserves the right to take illustrative photographs before, during, and after services are performed for use on website, social media, and promotional materials.  Photographs are used strictly for educational purposes and to show the quality of JosieLea’s Naturally! Services. No compensation is provided for the use of photographs.

Appointments/

  • All services are by appointment only. Advanced scheduling (3 – 6 weeks) is highly recommended.

  • Hours of Service: Monday, Tuesday, Friday 6:00 pm – 10:00 pm; Saturday 7:00 am – 3:00 pm; Closed Wednesday, Thursday and Sunday. Appointments scheduled outside the listed hours of service are considered prime, incur an additional premium, and are contingent upon availability.
    Hours are subject to change without notice.

  • A 24-hour advance notice is required for any/all rescheduling or cancellations, excluding Sisterlocks™/Brotherlocks™ and Locks by JosieLea’s establishments. Failure to provide advance notice will result in a $35 Cancellation fee or a No Show fee (minimum $50 and up to 100% of the value of scheduled service) charged to your account which must be paid before a new appointment is scheduled.

  • Client Services begin at the scheduled appointment time. To ensure each subsequent client is seen at his/her scheduled time, appointments of clients who are 15 or more minutes late are subject to being incomplete or canceled.

  • JosieLea’s Naturally! reserves the right to refuse service to clients with excessive cancellations, no-shows, or tardiness.

Guests/Children

  • Due to space limitations and to preserve a safe and tranquil work environment, clients are not permitted to bring children and/or guests to appointments.

  •  JosieLea’s Naturally! provides natural hair care services to children who are at least 5 years old. A parent’s presence is not necessary during the service; however, a parent must accompany a child during the entire service if the child is uncomfortable with his/her absence.

Illness/Sickness/Disease

  • To prevent the spread of sickness and disease, please reschedule your appointment if you have, or are caring for someone who has a communicable disease/illness, including, but not limited to the common cold, flu, excessive dandruff, inflamed scalp/skin, and lice. Diagnosing and treating certain scalp/skin conditions is outside the scope of practice of JosieLea’s Naturally! and may require the assistance of a physician.

  • JosieLea’s Naturally! reserves the right to refuse service and/or reschedule your appointment if you exhibit signs of illness and/or disease.

  • After treatment for all severe scalp/skin diseases, you must present a medical release from your physician before an appointment can be scheduled.

Payment/Installment Payment Plan/Refunds

  • Payment, in full, is due at the time of your service.

  • JosieLea’s Naturally! accepts cash, CashApp, PayPal, and all major credit cards.

  • Payment Plans are available for Sisterlocks™/Brotherlocks™ and Interlocks by JosieLea’s establishments. Plans will not exceed three months and must be paid in full prior to the start of the establishment. Payment Plans will be assessed an additional fee of $50.

  • Deposits to hold establishment dates are non-refundable. Products may be exchanged for other products of equal or lesser value; or returned for salon credit towards services. A dissatisfaction of service rendered must be reported within 5 days of the service and evaluated in the salon within 7 days of the service. If a satisfactory service resolution cannot be found, the client will receive salon credit towards products and/or other services.

Sisterlocks™/Brotherlocks™/Interlocks by JosieLea’s Installations

  • Consultations are required before any Establishment Service. Consults must be prepaid and last approximately one hour. The cost of the consultation is applied towards establishment costs.

  • Hair must be shampooed no more than 48 hours prior to the consultation and free of all products, including but not limited to conditioners and oils.

  • Clients must pay a deposit before an establishment date is scheduled. Payment of the deposit reserves the establishment day(s). The deposit is non-refundable and non-transferrable. The amount of the deposit is 20% of the quoted establishment cost. The remaining balance is due, in full, the first day of establishment, at the beginning of service.

  • Establishments are scheduled over two to four days in 10-12 hour per day blocks. A 1-hour break is provided for lunch, and two 15-minute breaks are provided during the day. Clients are to bring their own snacks, meals, and beverages. In addition, clients are strongly encouraged to bring magazines, books, DVDs, music, tablets, laptops and ear/headphones for entertainment.

  • A SisterlocksTM/BrotherlocksTM follow-up appointment (3rd step in the Package) will be scheduled 3 – 4 weeks post-establishment at the conclusion of the establishment service. Should a client cancel this follow-up appointment, the next scheduled appointment is considered a full retightening and retightening rates will apply.

Sisterlocks™/Brotherlocks™/Interlocks by JosieLea’s Retightenings

  • Hair must be shampooed no more than 48-hours prior to the service and free of conditioners and/or oils.  Hair that has not been shampooed within 48-hours will be shampooed prior to retightening and a Shampoo Only Service will be added to the client’s current bill, or the appointment will be canceled and a cancellation fee, payable before rescheduling, will be added to the client’s account.

  • Retightenings are scheduled in 4-6 week intervals.  Clients (established or transferred prior to June 15, 2018) who exceed the 6-week maximum are accessed the retightening base rate, plus an additional per week charge. Clients established or transferred after June 15, 2018 are assessed hourly rates.

  • Clients are to bring their own snacks and beverages.  In addition, clients are strongly encouraged to bring magazines, books, DVDs, music, tablets, laptops and ear/headphones for entertainment.

Transfer Clients

  • To obtain regular retightening rates, Transfer Clients must complete three (3) consecutive appointments at the Transfer Client rate.

  • For Retightening Services, Transfer Clients are persons who did not have her/his Sisterlocks/Brotherlocks/Interlocks established by JosieLea’s Naturally! and/or persons who have not had a retighten by JosieLea’s Naturally! within 12 weeks.

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By booking an appointment, you acknowledge you have read and agree to the stated policies.  Any violation of these policies may result in immediate, non-refundable termination of service.

© 2023 by JosieLea's Naturally! 

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Get in Touch

PO BOX 41 Jefferson, Georgia

Tel. 706-654-6326

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